Privacy Policy
Last updated: 2026-06-13
1. Information We Collect
We collect information you provide when creating an account (name, email address, phone number), provider profile information (description, service categories, location), and usage data (pages visited, searches performed, profile interactions).
2. How We Use Your Information
We use your data to operate and improve the platform, connect you with relevant providers or customers, send important notifications about your account, and improve our search and matching algorithms.
3. Information Sharing
We never sell your personal information. We only share information necessary for the service to function: your name and city with providers when you request a quote, and your contact details with a provider only after you have unlocked the contact.
4. Data Security
We use industry-standard security measures to protect your data, including SSL/TLS encryption and strict access controls. Your passwords are hashed and never stored in plain text.
5. Cookies
We use essential cookies for platform functionality (authentication, language preferences). We do not use third-party advertising tracking cookies.
6. Your Rights
In accordance with Quebec Law 25 (Law 25), you have the right to access, correct, delete your personal data, and withdraw consent to its processing. To exercise these rights, contact us at privacy@servilocal.ca.
7. Data Retention
We retain your data as long as your account is active. After account deletion, your personal data is erased within 30 days, unless otherwise required by law.
8. Policy Changes
We may update this privacy policy periodically. We will notify you of significant changes by email or platform notification.